Returns & Refunds Policy

Our commitment to your satisfaction with clear and fair return procedures

Order Cancellation

You are entitled to cancel your order within 30 days without giving any reason for doing so.

                The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
            

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

How to Cancel Your Order

You can inform us of your decision by email at: ranjeetsingh9627762017@gmail.com

Refund Processing

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days
The goods are in the original packaging
All tags and labels are still attached
The goods are unused and in the same condition as received

Important Note

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Non-Returnable Items

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
Digital products, services, or downloadable software

Returning Goods

Shipping Responsibility

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

MATHURA

Shipping Recommendations

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

Refund Processing

We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gift Returns

If the goods were marked as a gift

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Refund Processing Timeline

Return Received

Once we receive your returned item, our team will inspect it within 2-3 business days.

Approval Process

If your return is approved, we will process your refund within 3-5 business days.

Refund Issued

The refund will be credited to your original method of payment within 5-10 business days, depending on your bank or payment provider.

Need Help With Returns?

If you have any questions about our Returns and Refunds Policy, please contact us:

ranjeetsingh9627762017@gmail.com

Return Address: MATHURA

We typically respond to return inquiries within 24-48 hours during business days.